TERMS AND CONDITIONS

newdirectionsindia.com is owned and controlled by New Directions (A Venture of Lakshay Edusolutions Pvt. Ltd.) (hereinafter “New Directions”). These are the terms and conditions that you must agree with to use the services offered at newdirectionsindia.com. This agreement is between You and New Directions. By checking terms and conditions box, you declare that you “have read and understood and that you agree to the Terms and Conditions of New Directions” and are entering into an agreement with New Directions. YOU SHOULD READ THE AGREEMENT CAREFULLY AND IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT CHECK THE BOX OR CONTINUE WITH USING THE SERVICES OF New Directions. 

BY CHECKING THE TERMS AND CONDITIONS BOX, YOU AGREE THAT YOU ARE AT LEAST 18 YEARS OLD OR THAT YOU ARE ABLE TO ENTER INTO A CONTRACT LEGALLY. 

New Directions can modify these Terms and Conditions or any of its parts at its sole discretion. Thus, the User is encouraged to check the terms and conditions frequently and that you would be bound by the modified Terms and Conditions. 

Your access to and use of the New Direction’s Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. 

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you should discontinue using New Directions services. 

1. Definition

1.1. User: The word ‘User’ would stand for all those who are using the services of New Directions including the Counsellors, Counselling Centre, School, Client unless otherwise specified. The word, ‘User’ would stand only for the members who want to seek counselling, at places where the word ‘Counsellor’ explicitly appears with it. 

2. Purchases 

2.1. If you wish to purchase any service made available through New Directions, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit/debit card number and the expiration date of your credit/debit card. 

2.2. You represent and warrant that you have the legal right to use any credit card(s)/ debit card(s) or another payment method(s) that are accepted by New Directions in connection with any Purchase. 

2.3. By submitting such information, you grant New Directions the right to provide the information to third parties for purposes of facilitating the completion of Purchases. 

3. Payment

3.1. The User, who wishes to take the services of a Counsellor, pays amount equivalent to the fees displayed by that particular Counsellor on newdirectionsindia.com. This amount could vary from Counsellor to Counsellor. 

3.2. After the session time is over, a 2 day is available for addressing issues regarding the session. After 2 days, no issue/ complain will be addressed and the session will be deemed complete.

3.3. User has to pay to Counsellor a set amount as Counselling service charges before Session. This amount is not refundable. 

3.4. All payments are subjected to Indian currency. 


4. Rescheduling and Cancellation/Refund

4.1. RESCHEDULING CAN BE DONE ONLY UPTILL 24 HOURS BEFORE THE ACTUAL SCHEDULED SESSION. In case a session is not rescheduled before 24 hours for the scheduled session, and the User does not show up for the session or initiates rescheduling, the session will be deemed complete. After this, the User is not entitled to any refund or rescheduling of such a session. 

4.2. The rescheduling of free sessions is at the discretion and choice of the Counsellor and User and an internal matter between the two. New Directions only a facilitating platform in this regard. 

5. Cancellation/ Refund 

5.1. Presently, we do not offer cancellations or cash refunds. For dispute resolution, contact New Directions.

5.2. New Directions reserves the right to refuse or cancel its services at any time for certain reasons including but not limited to service unavailability, errors in the description or price of service, error in your request for services or other reasons. New Directions also reserves the right to refuse or cancel your request/services if intention or process of crime or fraud or an unauthorized or illegal transaction is suspected. 

5.3.  In no event shall New Directions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, court costs, attorneys’ fees, loss of profits, data- use, goodwill, or other intangible losses, resulting from a DISPUTE REGARDING ANY TRANSACTION CONDUCTED VIA NEWDIRECTIONSINDIA.COM


6. Counselling Services

6.1.  New Directions provides a platform where users can connect and communicate with a counsellor, life coach, or therapist (together “Counsellor”) and requests to get advice or help. Through the counselling services, New Directions provides a platform to select the preferred counsellor, life coach, professional or therapist as per their requirement, schedule an appointment and user pay for the services using New Directions. 

6.2.  In this Regard, it should be clear that New Directions only serves as a “facilitator” and a “platform” for users to get access to counsellors, life coach, professionals or therapists who have registered on New Directions to offer their services in an online mode. 

6.3. Before enlisting a Counsellor, New Directions exercises a limited and reasonable due diligence and background check and accepts the information provided by a Counsellor on its face value and on good faith. Thus, New Directions does not offer any warranty as to qualification, quality or genuineness of any Counsellor. New Directions does not verify the genuineness of qualifications or claims made by any Counsellor.

6.4. Regarding the Counsellor, it is the absolute responsibility and the absolute choice of the User. The User is wholly responsible for the Counsellor they choose to interact with and New Directions holds no responsibility for it. You agree not to hold us responsible, for any damages or losses or trauma resulting directly or indirectly from interaction with a Counsellor found or made available through New Directions.

6.5. Additionally, New directions takes no guarantee or warranty of the efficiency of the Counsellors and the effectiveness of their services; whether the user finds the services and advice of the Counsellor useful, helpful, satisfactory and accurate to the User’s expectations and questions. 

6.6. New Directions does not endorse or validate the services of any of the registered Counsellors, which also remain confidential between the Counsellor and the User. Whatever reviews are present on Newdirectionsindia.com about a Counsellor are based on User reviews and not New Direction’s reviews or recommendations. The User does not hold New Directions responsible for these reviews as they are exclusively based on other Users’ opinions. 

6.7. Regarding the counsellors, the User’s relationship is strictly with the counsellors alone. The user takes the responsibility for his/her decision to use New Directions as a connecting platform and the choice of his/her counsellor. New Directions is only a platform that facilitates the communication and is not involved in the relationship between the User and the Counsellor.

6.8. User agrees to not contact New Directions Counsellors outside of the New Directions Counselling  Centre Platform, and New Directions cannot be held responsible for conduct of the Counsellor whether contacted through Newdirectionsindia.com or otherwise. 

6.9. It is also the responsibility of the user to check the qualifications and credentials or other relevant documents required for the delivery of services as counsellor,. It is strongly advised and recommended that the user independently verify the qualifications and credentials of the counsellor from whom the user is planning to seek advice or with whom the user is already in touch and seeking help. 

6.10. In no event shall New Directions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, court costs, attorneys’ fees, loss of profits, data, use, goodwill, or other intangible losses, resulting from any acts, opinions, advice, suggestions, information, omissions or services of counsellors registered on New Directions. 

6.11. THE INFORMATION, ADVICE, OR SUGGESTIONS PROVIDED BY THE COUNSELLORS ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED A SUBSTITUTE FOR A FACE-TO-FACE OR AN IN-PERSON MEETING WITH PROFESSIONALS. 

6.12. IN CASE YOU ARE THINKING OF COMMITTING SUICIDE OR HARMING YOURSELF OR OTHERS IN ANY WAY OR ARE IN A MEDICAL EMERGENCY, PLEASE DO NOT USE THIS PLATFORM AS IT DOES NOT PROVIDE EMERGENCY SERVICES. PLEASE IMMEDIATELY CALL THE RELEVANT EMERGENCY NUMBER IN THE COUNTRY YOU RESIDE IN AND/OR THE EMERGENCY MEDICAL SERVICES AND ALSO NOTIFY THE POLICE OR OTHER COMPETENT AUTHORITY IN YOUR JURISDICTION. DUE TO THE VERY NATURE OF SERVICES BEING PROVIDED AND GEOGRAPHICAL LIMITATION, NEW DIRECTIONS DOES NOT HAVE ANY LEGAL OBLIGATION OR OTHERWISE TO INFORM ANY PERSON IN THIS RESPECT. IT IS CLARIFIED THAT NEW DIRECTIONS DOES NOT OBLIGE OR REQUIRE COUNSELLOR TO DISCLOSE ANY INFORMATION DISCLOSED BY YOU TO A COUNSELLOR, WHICH REMAINS CONFIDENTIAL BETWEEN YOU AND YOUR CHOSEN COUNSELLOR. 

7. Limitation of Liability

7.1. Users understand and agree that in no event shall New Directions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any user or any third party for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, court fees, attorneys’ fees or other intangible losses, resulting from (i) the users access to or use of or inability to access or use newdirectionsindia.com; (ii) any conduct or content of any third party on new directions; (iii) any content obtained from New Directions; and (iv) unauthorized access, use or alteration of the users transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not New Directions have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. 

7.2. User(s) further understand and agree that: 1) New Directions, its directors, employees, partners, agents, suppliers, or affiliates’ aggregate liability for damages arising with respect to this agreement and any or all use of the site will not exceed the total amount of money paid by the user to New Directions in the one month period prior to the date the claim arose; 2) New Directions disclaims any liability with respect to any claim, suit or action brought by a counsellor in connection with payment for services by the user. The user agrees to indemnify, defend and hold New directions harmless in connection with any such claim. The preceding limitations and exclusions will apply regardless of whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not New directions have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. 

7.3. If applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law. This section (limitation of liability) shall survive termination or expiration of this agreement. 

8. User Accounts, Conduct and Use

8.1. When you create an account with New directionsindia.com, you must provide New directions information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on Newdirectionsindia.com. 

8.2. The User is responsible for safeguarding the password that he/she uses to access newdirectionsindia.com and for any activities or actions under the user’s password, whether your password is with New Directions or a third-party service. 

8.3. New Directions will not be liable for any loss that you incur as a result of someone else using your account or your password, either with or without your knowledge. New Directions will hold you liable and responsible for any losses incurred by new directions due to someone else’s use of your account or password. 

8.4. The User agrees not to disclose his/her password to any third party. The User must notify us immediately upon becoming aware of any breach of security or unauthorized use of his/her account. 

8.5. The User may not use as a username the Name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than the user without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. 

8.6. By submitting the User registration form, You, the User, represent, warrant and agree to the following:

i) You are at least 18 years of age and that you are authorised to sign and submit the client registration form on behalf of yourself or on behalf of the person that you represent and bind him or her. 

ii) You are solely, exclusively and fully liable for all conduct, postings and transmissions that are made under your user name and password. 

iii) The User(s) understands the ‘Human Logic’ of proper usage of such an online platform like newdirectionsindia.com. The intention of the User(s) to use newdirectionsindia.com must be valid, in good faith and legitimate. The phrase ‘Human Logic’ means that New Directions offers a platform where people can seek help from other human beings, and therefore, remains subject to human behaviour. The User is required to desist from using offensive language, threats, and expression of any other form of bias. 

9. Availability, Errors and Inaccuracies

9.1. New Directions is constantly updating its offerings services on newdiredtionsindia.com. The services offered on New Directions may be mispriced, described inaccurately, or unavailable, and New Directions may experience delays in updating information on Newdirectionsindia.com and in the advertising on other websites. 

9.2. New Directions cannot and does not guarantee the accuracy or completeness of any information, including prices, images, specifications, availability, and services. New Directions reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. 

10. Intellectual Property

10.1. newdirectionsindia.com and its original content, features and functionality are and will remain the exclusive property of New directions. New Directions is protected by copyright, trademark, and other laws of India. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of New Directions. 

11. Links to Other Web Sites

11.1. Newdirectionsindia.com may contain links to third-party web sites or services that are not owned or controlled by New directions. 

11.2. New Directions has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that New Directions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. 

11.3. New Directions strongly advises you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. 

12. Termination

12.1. New Directions may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if the User breaches the Terms. 

12.2. Upon termination, your right to use Newdirectionsindia.com will immediately cease. If you wish to terminate your account, you may simply discontinue using newdirectionsindia.com. 

13. Disclaimer

13.1. Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. 

13.2. New Directions, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. 

14. Governing Law and Jurisdiction

14.1. These Terms shall be governed and construed in accordance with Indian law, without regard to its conflict of law provisions. The contract between a User and New Directions shall be deemed to have been entered into at Sonipat, India, and courts at Sonipat, Haryana, India alone will have jurisdiction over any disputes that arise out of or in relation to the relationship between a User and New Directions or any other case involving New Directions. 

14.2. New Direction’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by an authorised court of Justice and Law, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between new Directions and User regarding New Directions’s Service(s) and supersede and replace any prior agreements New Directions might have had with the User regarding the Service. 

15. Changes

15.1. New Directiions reserves the right, at our sole discretion, to modify or replace these Terms at any time. The User is advised to frequently check the Terms and Conditions and is solely responsible for it. New Directions will not provide any notice prior to any new terms taking effect. What constitutes a material change will be determined at New Directions’s sole discretion. 

15.2. By continuing to access or use New Directions Service(s) after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using New Directions Service(s). 

16. Contact us 

17.1. If you have any questions about these Terms, please contact us at counsellingnewdirections@gmail.om